FEP Store is responsible for the website www.loja.fep.up.pt and undertakes to guarantee the privacy and protection of the personal data of customers and visitors, following all the legal rules and regulations.

FEP Store reserves the right to periodically update and change its Privacy and Cookies Policy, in order to reflect any changes in the way our customers' personal data are processed in legal terms. The most recent and current version of the Privacy and Cookies Policy will be displayed in FEP Store, and it is advisable that you check it periodically to see any updates or changes.

When FEP Store ask for customer name, address, telephone number, among other data, we aim to maintain a closer relationship. With customer registration, we start to treat customer by first name, we are closer and we can respond to needs or requests more effectively.

FEP Store guarantees that this information will not be disclosed to any other organization or company, committing to protect your privacy and to make a great effort to guarantee the use of effective technology so that customer online experience is, day by day, safer and relationships on the web increasingly strengthened.

Personal data are collected and processed in order to fulfill the purposes indicated below:
- provision of service;
- compliance with tax obligations;
- shipment of orders;
- processing of orders;
- resolution of problems such as cancellation, return of products or refund of the value of products and/or services in accordance with the law in force;
- customer support: clarification of doubts about products, the operation of the FEP Store or any other question requested by the customer.

Data is collected when there is a customer registration at FEP Store, subscription of newsletter, completion of contact form, registration of an order or while browsing the store.

In order for the customer to be up to date on order status or any news in the FEP Store, we can send emails and/or SMS with commercial communications regarding offers, products or campaigns, as well as thematic content and information on the processing of registered orders.

For marketing purposes, at FEP Store we may consider and use certain data such as products viewed, products on the wishlist or abandoned in the cart.
Marketing communications are carried out after and with the prior consent of the customer.

In any and all cases, FEP Store seeks to ensure that the information and data collected and used are adequate for the purposes described and that they do not constitute an invasion of the customer's privacy.

The holder of personal data has the right, at any time, to request access, rectification, opposition, export and/or deletion, as well as the right not to be subject to automated decisions.

The customer can exercise any of these rights at the FEP Store, by submitting a request sent to the following address loja@fep.up.pt. The customer can also file a complaint with the National Data Protection Commission (CNPD).

FEP Store is obliged to retain information for tax and audit purposes according with the law in force.
The customer may, at any time, request to access, rectify or delete personal data by sending an email to loja@fep.up.pt.

If the customer registers at FEP Store, he can check, edit or delete his personal information at any time from the customer area at the FEP Store.
At the customer's request, FEP Store may change certain customer data associated with registered orders.

FEP Store uses cookies on the website. The cookies used do not collect information that identifies the visitor, but about how he interacts with the store's website. The data collected is used for statistical purposes, providing and improving the service and user experience.

What types of cookies are used?
Analytical Cookies: are used for the purpose of creating and analysing statistics, in order to improve the functioning of the website, without collecting personal information.
Functionality Cookies: store user preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time you visit it.
Third Party Cookies: these cookies are created from other services such as Google, YouTube, Facebook, among others. They can be used to show you advertising related to your actions on the website.

For any other question related to the protection of your personal data or about the cookies used, you can contact us at the following address: loja@fep.up.pt.