You can pay for your order by credit card, Multibanco, MB WAY or bank transfer.

Regardless of the method you select, payment is only considered confirmed after sending proof of payment to our email loja@fep.up.pt, and your order will only be forwarded when the respective payment is confirmed.

You have two options: you can pick up your order at the School of Economics and Management of the University of Porto or request delivery by CTT.

In case of order collection at School, there are no associated costs and you will receive a message informing you of the day your order is available for collecting. Please do not come to FEP before receiving the message. When the survey is carried out at FEP, it is mandatory to present the message in question and an identification document. The collecting point is at the entrance of the main building, with the telephone operator.

In case of shipping by CTT, our standard rate is €4, regardless of weight or number of pieces.
For shipments by CTT to European countries our standard rate is €10 and for countries outside Europe it is €12.

Collecting at School of Economics and Management of the University of Porto -> 2 to 4 working days
Shipping by CTT to Portugal and Spain -> 3 to 6 working days
Shipping by CTT to European countries -> about 10 working days
Shipping by CTT to countries outside Europe -> about 10 working days

The deadlines referred above are merely indicative, and they start counting on the next business day after payment confirmation, and may change, in festive seasons or in high affluence periods.

When placing the order, you will receive an email that will incorporate a link in which you can track your order. If you do not receive it or if there is a problem with the timing of your delivery, please contact us via email loja@fep.up.pt.

If you are not at the address indicated when the order is delivered, you can pick up your order at the nearest CTT station within the period defined in the postcard left by the postman in the mailbox.

The customer must always confirm the name and address before making the purchase, as the order will be sent to the recipient and address indicated. The address indicated is responsibility of the customer.

You have two options: exchange at the School of Economics and Management of the University of Porto facilities or by returning the product and buying a new one, of equal or greater value.

Yes, we do returns, but according to the parameters defined in our Policy.